Complaints
In terms of Section 09 of the Sri Lanka Telecommunications Act, No. 25 of 1991 as (amended in 1996) where a subscriber to a telecommunication service or a member of public makes a complaint to the Commission in relation to the telecommunication services provided by an operator the Commission may make such an investigation as it may deem necessary and shall cause such remedial measures to be taken as the circumstances of the case may require.
In the course of any such investigation the Commission may direct such operator to take such steps deemed to be necessary for the rectification of any cause or matter which gave rise to the complaint and direct that financial redress be provided where appropriate.
Every complaint made under Subsection (1) of Section 9 of the aforesaid Act shall be in writing and shall set out clearly the reasons thereof.
