| Complaints may be made to the Commission under any one or more of the following categories: |
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• Telephone service disconnections • Deterioration in the quality of service • Problems related to installation of telecommunication lines & posts. • Fault repair • Transmitting messages of an indecent, abusive, obscene, seditious, scurrilous, threatening or grossly offensive character • Matters related to Internet connections and services. • Matters related to Terrestrial/ cable/ Satellite TV • Billing disputes • Failure to provide the service within an agreed period of time after receiving the full payment from the customer. |
Categories of Complaint