Categories of Complaint
Complaints may be made to the Commission under any one or more of the following categories:

•    Telephone service disconnections

•    Deterioration in the quality of service

•    Problems related to installation of telecommunication lines & posts.

•    Fault repair

•    Transmitting messages of an indecent, abusive, obscene, seditious, scurrilous, threatening or grossly offensive character

•    Matters related to Internet connections and services.

•    Matters related to Terrestrial/ cable/ Satellite TV

•    Billing disputes

•    Failure to provide the service within an agreed period of time after receiving the full payment from the customer.