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Procedure for making of complaints
Step 1

Consumers are required to seek redress from their service provider in the first instance, in respect to an issue perceived by the consumer as a cause for complaint.
 
Contact details of Operators
 
1.    It is important for you to keep a record of any complaints made for example, copies of the complaint and previous correspondence if any, reference number given to you if the complaint is lodged over the telephone, names of the person(s) you spoke to if available, the time and date of the complaint, the answer(s) received and the like.
 
2.    Allow your service provider some reasonable time to act on the complaint.
 
3.    You may follow up by talking to them over the telephone. If you do not receive a response that addresses your problem adequately within a reasonable period of time, you may then at this stage submit a written complaint to the Commission.
 
 
Service Provider Customer care
Telephone Number
E-mail Address
SLT PLC 1212  
Lanka Bell Limited 115335000 This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.
Dialog Axiata PLC 1777     or     0777678678 This email address is being protected from spambots. You need JavaScript enabled to view it.
Mobitel (Pvt.) Ltd 1717 or       2330550 This email address is being protected from spambots. You need JavaScript enabled to view it.
Hutchison Telecommunications
Lanka (Pvt.) Ltd.
1788 This email address is being protected from spambots. You need JavaScript enabled to view it.  
Bharti Airtel Lanka (Private) Limited. 1755 or 755555555 This email address is being protected from spambots. You need JavaScript enabled to view it.
Etisalat Lanka (Pvt.) Ltd. 1727 or     0722541541 This email address is being protected from spambots. You need JavaScript enabled to view it.