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Billing Orders
PUBLIC HEARING ON IMPROVEMENT OF SUBSCRIBER BILLS AND RESOLUTION OF
BILLING RELATED DISPUTES


Order issued by the Committee of Inquiry appointed under Section 12 of the Sri Lanka Telecommunications Act,
No. 25 of 1991, as amended by the Sri Lanka Telecommunications (Amendment) Act, No. 27 of 1996
THE Committee of Inquiry on Improvement of Subscriber Bills and Resolution of Billing Related Disputes in the fixed access telecommunications sector issued a call for submissions from the public through the news media in August 1998. Over 450 written submissions were received in response. Having considered these submissions, the Committee invited over 40 members of the public, whose submissions were considered to be representative of the public concern, to elaborate upon their written submissions in person before the Committee. Hearing of the first phase, intended to identify the nature and scope of the problem, were held in Colombo on 08th, 13th, 14th and 15th October and in Kandy on 09th October. 1998, with the participation of the public and the fixed access operators. The written submissions of the public were made available to the public and the fixed access operators for examination. The three fixed access operators were invited to respond to the submissions at the conclusion of the first phase hearings. Having considered the information gathered in the first phase, the Committee formulated and distributed a set of issues to all three fixed access operators., In the second phase of the hearings, conducted in Colombo on 05th, 06th and 07th January, 1999, evidence was heard from persons with expertise in matters related to billing and billing related disputes. The fixed access operators were invited to present their positions at the conclusion of the second phase hearings. Having considered the information elicited in the course of the hearings, the Committee issues the following order under Section 12 (12) of the Sri Lanka Telecommunications Act, No. 25 of 1991, as amended

1. 0ltemized Billing Information
1.1 The Committee of Inquiry orders all fixed access operators (namely, Sri Lanka Telecom Limited (SLTL),
Suntel (Private) Limited, and Lanka Bell (Private) Limited) to provide itemized bills to all subscribers, except
to operators covered by approved or determined Interconnection agreements but subject to paragraph 1.1.2
below, according to the following schedule
1.1.1 Suntel and Lanka Bell currently provide itemized bills for international, national and local calls. They must continue to do so as part of their licence obligations. The conditions for providing the bills are specified within this order.
1.1.2 SLTL currently provides itemized bills for all international calls and must continue to do so as part of its licence obligations, subject to the provisions in this order .Itemized international bills must be provided free of chargers to all operators who utilize the international gateway to provide services
N.B. Gazette Extraordinary Series No. 1072/1 ends with No. 1072/18.

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