A- A A+
Compliance

Due to multifaceted technological developments that are taking place in the telecommunication industry, telecom regulation varies depending on the conditions of the market place. An effective regulatory framework includes the functional aspects such as consumer protection, dispute resolution and enforcement. The Compliance Division of TRCSL through its functions, aims to create an enabling environment for development of the telecommunication sector and for increased consumer welfare.

 

The process by which the regulator ensures that telco providers comply with rules and regulations is compliance and enforcement. To successfully enforce, TRCSL is vested with powers under the Sri Lanka Telecommunications Act No. 25 of 1991 as amended.

 

Regulatory compliance at TRCSL function under the following areas;

 

Surveillance

Quality of Service

Consumer Protection

Consumer Awareness